Check the translation#
Choose the contact's language in the header and enable Translation. Incoming messages retain their original text; check the preview of an outgoing message before sending. Pay attention to prices, item names and terms.
Create a quick reply#
Open Settings → Message templates. Set the button label, color, language and text. For a multi-message template, configure its parts and delays.
Use alternatives#
The | character separates alternatives in one phrase: Hi|Hello. Choose variables from the editor's help and check the resulting phrase.
In chat, the template button sends the configured reply; the available context action inserts it for editing. For a large recipient list, use the broadcast guide.